Authenticity Notice
Protecting You and Our Craftsmanship
Counterfeit Eclipse HP-CS (ECL4500) products are currently being sold through third-party online marketplaces such as Amazon, eBay, and Alibaba. These products were not manufactured by us and do not meet our performance or quality standards. All Iwata airbrushes are manufactured only in Japan to extremely precise tolerances and to the highest standard.
We are actively working with online platforms and appropriate authorities to remove counterfeit listings and protect our customers. If you have any concerns about a recent Eclipse CS purchase, we are here to help.
Please note: These counterfeit products imitate both appearance and packaging. For that reason, complete the packaging checklist in Step 2 before cutting the clear seals on the box.
Steps to Verify Authenticity
Let’s Verify Whether Your Eclipse CS Is Authentic
Follow the steps below in order if you purchased from a third-party marketplace after 11/01/2025.
Purchase Source
The safest way to ensure authenticity is to purchase from one of our Authorized Iwata Sellers.
- Click Iwata Sellers below to confirm whether the store or third-party marketplace seller is legitimate.
- The seller document includes third-party marketplace sellers authorized by Iwata.
- You can also purchase directly from us at full retail price.
If you would like help confirming a seller listed on a marketplace page or receipt, click Help Verify and send us a message with a copy of the receipt or a screenshot of the seller. Please do not send hyperlinks.
What to Look For
Confirm the Seller on the Listing or Receipt
Always verify the seller. Do not rely on the brand name, “fulfilled by,” “shipped by,” or the listing description. If the seller is not on our authorized seller list, avoid the purchase.
If you already made the purchase and the seller is not on our Authorized Iwata Seller list, move to Step 2. If you are still within the return window, we recommend returning the product and purchasing from an Authorized Iwata Seller.
Before You Cut the Clear Seals
Inspect the hologram location, hologram image, and clear seals.
Before removing the outer sleeve, compare the hologram location and image to the references below.
- The genuine Iwata hologram is always located to the left of the UPC barcode and above the safety marks.
- The genuine Iwata hologram has a faint “swoosh” above the Iwata logo.
After removing the outer sleeve, compare the clear seals for size and placement.
- The genuine clear circle seals are always 1.5 inches in diameter.
- There are always 2 genuine clear circle seals, positioned lower left and upper right, with the Iwata branding right-side up.
REFERENCE IMAGES
Genuine Hologram & Clear Seal
Genuine
Counterfeit
Genuine
Counterfeit
Genuine
Counterfeit
After You Open the Box
Genuine airbrushes feature precision engraved branding that is cleanly cut into the metal surface.
If the branding appears lightly printed, surface-marked, or flat without depth, please contact us for verification.
Side-by-Side Detail Example / Branding Close-Up / Product Engraving Reference
What to Look For
Examine the Details Carefully
Genuine Iwata products are recognized for precise finishing and cleanly engraved branding. While counterfeit products may appear similar at first glance, differences often become more apparent in machining quality, threading, grip texture, and the depth of branding marks.
If anything looks inconsistent or feels unusual during assembly or handling, our team can help review it.
Complimentary Support
Complimentary Product Authentication
We offer free authentication support for customers with questions about their product.
Please email [email protected] with:
- Photos of the airbrush (both sides)
- A close-up photo of the branding
- A photo of the packaging
- The place of purchase
Our technical team will review and respond promptly.
Helpful Reference Areas
Suggested Image Support Blocks
Branding Detail
Engraved Branding Close-Up
Packaging Reference
Box / Included Materials
Our Commitment
Protecting Quality, Performance, and Trust
Quality, performance, and customer trust are at the core of everything we manufacture. We continue to strengthen safeguards across our products and distribution channels to ensure that every genuine airbrush delivers the precision and reliability artists expect.
If you have questions at any time, please contact us directly.
Thank you for your continued trust.
Need Help?
We’re Here to Help Verify Your Product
If you have any concerns about an Eclipse HP-CS (ECL4500) airbrush, contact our support team for complimentary authentication assistance.